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Troubleshooting & Support
Having an issue? Find solutions to common problems here.
Common Issues
Login or Authentication Problems
Clear your browser cache and cookies, then try logging in again. If using 2FA, ensure your authenticator app time is synced. Try an incognito window.
Transaction Not Showing
Transactions may take a few minutes to appear. Check the blockchain explorer with your transaction hash. If still missing after 30 minutes, contact support.
Unable to Withdraw Funds
Ensure your KYC is complete and your bank account is verified. Check that the withdrawal amount meets minimum requirements and you have sufficient balance for fees.
Contact Support
Email Support
Email: support@bufi.io
Live Chat
In-app chat: Available 24/7
Before Contacting Support
- • Clear your browser cache and cookies
- • Try using an incognito/private window
- • Check if the issue persists in a different browser
- • Take a screenshot of any error messages
- • Note the steps that led to the issue